CANCELLATION POLICY
This Cancellation Policy governs cancellations and refunds for bookings made through the Skiff platform
("Skiff," "we," "us," or "our"). By making or accepting a booking, you agree to the terms outlined below.
Each boat listing is subject to one of the following cancellation policies, as selected by the Host at the time of
listing creation.
1. Lenient Cancellation Policy
Under the Lenient Cancellation Policy:
• Renters are entitled to a full refund of the booking price if the cancellation is made at least forty-eight
(48) hours prior to the scheduled booking start time.
• Renters are entitled to a fifty percent (50%) refund of the booking price if the cancellation is made less
than forty-eight (48) hours before the booking start time but prior to the start time.
• No refund will be issued for cancellations made at or after the scheduled booking start time.
No refunds will be allowed if canceled within 24 hours of booking time.
2. Moderate Cancellation Policy
Under the Moderate Cancellation Policy:
• Renters are entitled to a full refund of the booking price if the cancellation is made at least five (5) days
prior to the scheduled booking start time.
• Renters are entitled to a fifty percent (50%) refund of the booking price if the cancellation is made
between two (2) and five (5) days prior to the booking start time.
• No refund will be issued for cancellations made less than forty-eight (48) hours before the scheduled
booking start time.
3. Strict Cancellation Policy
Under the Strict Cancellation Policy:
• Renters are entitled to a full refund of the booking price if the cancellation is made at least seven (7)
days prior to the scheduled booking start time.
• Renters are entitled to a fifty percent (50%) refund of the booking price if the cancellation is made
between three (3) and seven (7) days prior to the booking start time.
• No refund will be issued for cancellations made less than seventy-two (72) hours before the scheduled
booking start time.
4. General Refund Terms
• Refunds apply only to the booking price, unless otherwise stated.
• Service fees, processing fees, and applicable taxes may be non-refundable.• Refunds will be issued to the original payment method used at the time of booking.
• Processing times may vary depending on the payment provider.
Refunds will not be available for same-day bookings.
5. Host Cancellations
If a Host cancels a confirmed booking:
• The Renter will receive a full refund of all amounts paid, including any applicable fees.
• Skiff may, at its discretion, assist the Renter in finding an alternative booking.
• Repeated cancellations by a Host may result in penalties, including removal from the platform.
6. Extenuating Circumstances
Skiff reserves the right, in its sole discretion, to override the cancellation terms described above in cases
involving extenuating circumstances, including but not limited to:
• Severe weather conditions
• Natural disasters
• Government restrictions or emergencies
• Safety concerns affecting the booking
• Verified medical or personal emergencies
In such cases, refunds or credits may be issued regardless of the selected cancellation policy.
7. Modifications
Skiff reserves the right to modify this Cancellation Policy at any time. Any changes will apply to bookings made
after the updated policy is published.NO-SHOW POLICY
This No-Show Policy governs situations in which a booking participant fails to arrive or fails to make themselves
available for a scheduled booking made through the Skiff platform ("Skiff," "we," "us," or "our").
By making or accepting a booking, you agree to the terms outlined below.
1. Renter No-Show
A "Renter No-Show" occurs when a Renter:
• Fails to arrive at the agreed-upon location within a reasonable time after the scheduled booking start time;
or
• Fails to communicate with the Host regarding delays; or
• Is unable or unwilling to proceed with the booking upon arrival due to reasons not attributable to the Host
In the event of a Renter No-Show:
• The booking will be considered non-refundable
• The Host will be entitled to retain the full booking amount
• Skiff may retain any applicable service fees
2. Host/Captain No-Show
A "Host No-Show" occurs when a Host:
• Fails to make the booked boat available at the agreed-upon time and location; or
• Fails to respond to the Renter within a reasonable time; or
• Is unable to fulfill the booking for reasons within their control
In the event of a Host No-Show:
• The Renter will receive a full refund of all amounts paid, including applicable fees
• Skiff may, at its discretion, assist the Renter in securing an alternative booking
• The Host may be subject to penalties, including account suspension or removal
3. Grace Period
Skiff recognizes that delays may occur.
• A grace period of up to 30 minutes from the scheduled booking start time may be considered reasonable,
depending on circumstances
• Users are expected to communicate promptly regarding delays
• Failure to communicate may result in the booking being classified as a No-Show
4. Communication RequirementBoth Hosts and Renters are expected to:
• Maintain active communication through the Skiff platform
• Make reasonable efforts to coordinate arrival and access
Skiff may review communication records when determining whether a No-Show has occurred.
5. Extenuating Circumstances
Skiff reserves the right, in its sole discretion, to waive or modify the application of this No-Show Policy in cases
involving extenuating circumstances, including but not limited to:
• Severe weather conditions
• Accidents or transportation disruptions
• Medical emergencies
• Other unforeseen events beyond a user's control
In such cases, Skiff may issue partial or full refunds or credits.
6. Determinations
All No-Show determinations will be made by Skiff in its sole discretion based on available evidence, including
communication records and user reports.
7. Policy Updates
Skiff reserves the right to modify this No-Show Policy at any time. Updates will apply to bookings made after the
revised policy is published.